I searched the Mendeley support forum and found out that I was not alone having a problem with the automatic installation of the MS Word plug-in from the Tools menu. However, when I tried to install the MS Word plugin on my computer, running a 64-bit Windows 7 Professional operating system and Microsoft Word 2010, the plug-in would not show up in the ribbon under References as “Mendeley Cite-O-Matic”. The desktop application is great so far with many nice features such as collaboration, a web app, iPad app, and a citation plug-in for Microsoft Word. I recently installed the free reference manager Mendeley.
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